Frequently Asked Questions

We accept returns 14 days from the day you received your items for an exchange or store credit only. Garments must be in original condition, unworn and unwashed, with store tags attached. Sales are FINAL on accessories, shoes, intimates, and sale items (including purchases with discount codes).

To ship online orders back, you will need a return authorization generated through our Returns Center to process your request. If your return item is not in original condition or is not within the terms of our policy, you will be charged a 20% restocking fee of the original price.

At this moment we do not offer exchanges. We will be happy to exchange your items for store credit through our Returns Center. Please allow 1-3 business days for your request to be processed.

Garments must meet criteria to be eligible for an exchange. Clothing must be in original condition, unworn and unwashed with all tags attached. Sales are FINAL on accessories, shoes, intimates and sale items (including purchases with discount codes and promotional items). 

We will be happy to offer you store credit for the amount of your returned items, store credits never expire. We do not issue refunds to original method of payment. We encourage you to take your time to shop and feel free to reach out to us regarding sizing or styling. 

Allow 1-3 business days for our Team to process your return and issue you an E-Gift Certificate with the amount of your store credit. 

Garments must meet criteria to be eligible for a full store credit. Clothing must be in original condition, unworn and unwashed with all tags attached. Sales are FINAL on accessories, shoes, intimates and sale items (including purchases with discount codes and promotional items).

We are so sorry you received a faulty item. Prior to shipment, an inspection is done to ensure our quality guidelines are met. If you happen to receive a damaged or faulty item, we request that you prepare a statement with supplemental photos and submit it to our Returns Center.
 

You must access our Returns Center for return authorization. You will then be given a set of instructions from us once your authorization is approved.

Generally include the packing slip along with the items you have been authorized to return. Additional items that are not listed on the packing slip will not be eligible for a return and will not be calculated in a store credit.

Orders are processed within 24-72 hours of transaction. Bliss Boutique offers $5 flat rate shipping on all orders. We ship USPS Priority Mail and a tracking number will be provided once order has been shipped. Standard arrival time on Priority Shipping is 1-5 business days. However, we have been informed there is the potential for some delays due to COVID-19.

Bliss boutique does not currently offer International Shipping.

If you selected in-store pickup and need your order shipped, please contact us through our customer service email, bebeautifulinbliss.customercare@gmail.com. If you selected shipping and want to do curbside or in-store pickup, contact us as soon as possible and we will refund you the shipping cost if your order did not already ship out. See our Contact Us page.  

We ship via USPS Priority Mail and tracking numbers are provided. We are not responsible for lost of stolen packages.

We do not offer refunds for items that were purchased prior to a sales promotion nor do we do price adjustments. Discounted prices will only be honored during the designated time frame of that promotion. All sales are FINAL on discounted/promotional items, no exchanges or store credits will be allotted. 

At this time we do not provide pre-paid shipping labels. You will grant approval through our Returns Center and pay for shipping at your choice of shipping courier.